Financially Insecure
I dropped out of high school because the bullies were horrible. I want to get my GED and go to trade school but need to get organized.
Doesn't see any mention of Medicaid - worried about cost.
Is confused by the second goals question.
Doesn't have a credit card.
Unsure how to log back in to finish the assessment.
Originally thinks "detailed results" is the actual full report.
Can't download report onto his phone to see the "Next Steps"
Tries to take results to urgent care for a prescription.
Worries about ongoing cost.
Confidence that he will be reimbursed for the assessment.
Ability to use his mobile phone for whole process.
Confidence setting up his account.
Indication that multiple forms of payment are accepted.
Clarity on how to re-engage during the process.
Mobile-Friendly methods to view the report.
Clarity around the single next step to take - select treatment.
Understanding of how controlled substances work.
Reassurance that Medicaid covers treatment in addition to assessment.
Add Medicaid and Medicare reference to FAQ.
Explain they can call the number on the back of card and "ask if CPT Code 90791 is covered".
A single goals question with more options, and ability for open ended (optional) "other".
Explain can use a debit card, not just a credit card.
Move patient portal login to top of mobile menu and label "Login".
An email to "pick up where you left off" with deep linking to exact spot on assessment.
Change button to say "Download full report".
Display the full report in the portal.
Clearly demonstrate the step a patient is on, and the next step.
Second Care Nav invitation X months later if the patient has not selected a treatment option.
Add a "your insurance" section in the portal. Provide links to articles about insurance in this section.
CPT codes which align with assessment, initial treatment, ongoing treatment.
Imagery indicating the step by step process of ADHD Online.
Details on how to submit insurance claim for assessment, explaining timing.
Articles on how ADHD diagnosis spans multiple domains and why all questions are important.
A "how to read your assessment results" FAQ or even video
Infographic on what long term ADHD care can cost (and what part is typically covered by insurance).
Articles on how controlled substances work, including who can prescribe, how refills work, and more.
Medicaid and Medicare reference sheets including treatment CPT codes.
Doesn't see any mention of Medicaid - worried about cost.
Confidence that he will be reimbursed for the assessment.
Add Medicaid and Medicare reference to FAQ.
Explain they can call the number on the back of card and "ask if CPT Code 90791 is covered".
CPT codes which align with assessment, initial treatment, ongoing treatment.
Is confused by the second goals question.
Ability to use his mobile phone for whole process.
Confidence setting up his account.
A single goals question with more options, and ability for open ended (optional) "other".
Imagery indicating the step by step process of ADHD Online.
Doesn't have a credit card.
Indication that multiple forms of payment are accepted.
Explain can use a debit card, not just a credit card.
Details on how to submit insurance claim for assessment, explaining timing.
Unsure how to log back in to finish the assessment.
Clarity on how to re-engage during the process.
Move patient portal login to top of mobile menu and label "Login".
An email to "pick up where you left off" with deep linking to exact spot on assessment.
Articles on how ADHD diagnosis spans multiple domains and why all questions are important.
Originally thinks "detailed results" is the actual full report.
Mobile-Friendly methods to view the report.
Change button to say "Download full report".
A "how to read your assessment results" FAQ or even video
Can't download report onto his phone to see the "Next Steps"
Clarity around the single next step to take - select treatment.
Display the full report in the portal.
Clearly demonstrate the step a patient is on, and the next step.
Infographic on what long term ADHD care can cost (and what part is typically covered by insurance).
Tries to take results to urgent care for a prescription.
Understanding of how controlled substances work.
Second Care Nav invitation X months later if the patient has not selected a treatment option.
Articles on how controlled substances work, including who can prescribe, how refills work, and more.
Worries about ongoing cost.
Reassurance that Medicaid covers treatment in addition to assessment.
Add a "your insurance" section in the portal. Provide links to articles about insurance in this section.
Medicaid and Medicare reference sheets including treatment CPT codes.