View Persona
Orla Wagner

Co-Morbidity, unlikely to diagnose/treat

I'm a creative person who doesn't fit everyone's mold.  The Type-A personalities around me keep the deadlines while I keep it real.  I may look tough, but I'm very sensitive once you get to know me.

Reads negative reviews on reputation.com

Gender question isn't inclusive.

Almost overlooks the payment options.

Suboxone use means some providers won't assess/treat her.

Diagnosis does not mention that treatment will not be possible.

Assumes can still get treatment.

At first visit is told can't be treated online.

Research
Onboarding
Purchase
Assessment
Diagnosis
Planning
Treatment
Maintenance

Needs

A quick overview of what ADHD Online provides.

Reassurance that ADHD Online is accepting of all people, but can't necessarily treat all people.

Confirmation of purchase.

Ability to add in all her medications precisely.

Clarity that diagnostic provider is not a treatment provider.

Confidence in next steps OUTSIDE of ADHD Online.

Reassurance to not give up.

Certainty that the only treatment option she has is to work with her own provider.

Opportunities

FAQ questions which address common complaints.

Expand gender question to include nonbinary and trans options.

Add a "Is this online assessment right for you?" screener.

Ensure payment options fall "above the fold".

Add dynamic logic to route a person with certain medications or complex mental health conditions differently.

Ability to upload data from other EMRs.

A personalized note explaining why treatment via ADHD Online will not be possible and that she needs treatment from a single local provider.

Care Navigator is alerted to call her to discuss why online treatment is not an option and her alternatives.

Ensure Medication Management and Teletherapy are grayed out in portal.

Add message at top of portal that treatment is not available at this time for people with complex mental health conditions.

Add links to Psychology Today's provider finder tool.

Information Needs

Information on who ADHD Online is geared towards and who still needs to use traditional methods of treatment.

Articles with images showing people who are nonbinary.

A quick list of all payment types accepted.

Guidance on how to enter the names and dosages of medications into the assessment.

Articles about why ADHD Online isn't right for some people.

Success stories about people with complex mental health difficulties and ADHD.

Information on the type of local provider to look for - finding a psychiatrist vs a therapist.

Research

Pain Point

Reads negative reviews on reputation.com

Need

A quick overview of what ADHD Online provides.

Opportunitiy

FAQ questions which address common complaints.

Information Need

Information on who ADHD Online is geared towards and who still needs to use traditional methods of treatment.

Onboarding

Pain Point

Gender question isn't inclusive.

Need

Reassurance that ADHD Online is accepting of all people, but can't necessarily treat all people.

Opportunitiy

Expand gender question to include nonbinary and trans options.

Add a "Is this online assessment right for you?" screener.

Information Need

Articles with images showing people who are nonbinary.

Purchase

Pain Point

Almost overlooks the payment options.

Need

Confirmation of purchase.

Opportunitiy

Ensure payment options fall "above the fold".

Information Need

A quick list of all payment types accepted.

Assessment

Pain Point

Suboxone use means some providers won't assess/treat her.

Need

Ability to add in all her medications precisely.

Opportunitiy

Add dynamic logic to route a person with certain medications or complex mental health conditions differently.

Ability to upload data from other EMRs.

Information Need

Guidance on how to enter the names and dosages of medications into the assessment.

Diagnosis

Pain Point

Diagnosis does not mention that treatment will not be possible.

Need

Clarity that diagnostic provider is not a treatment provider.

Opportunitiy

A personalized note explaining why treatment via ADHD Online will not be possible and that she needs treatment from a single local provider.

Information Need

Articles about why ADHD Online isn't right for some people.

Planning

Pain Point

Assumes can still get treatment.

Need

Confidence in next steps OUTSIDE of ADHD Online.

Reassurance to not give up.

Opportunitiy

Care Navigator is alerted to call her to discuss why online treatment is not an option and her alternatives.

Ensure Medication Management and Teletherapy are grayed out in portal.

Information Need

Success stories about people with complex mental health difficulties and ADHD.

Treatment

Pain Point

At first visit is told can't be treated online.

Need

Certainty that the only treatment option she has is to work with her own provider.

Opportunitiy

Add message at top of portal that treatment is not available at this time for people with complex mental health conditions.

Add links to Psychology Today's provider finder tool.

Information Need

Information on the type of local provider to look for - finding a psychiatrist vs a therapist.

Maintenance

Pain Point

Need

Opportunitiy

Information Need