Senior Guardian
I retired a few years ago after driving a school bus for 25 years! When my daughter went into rehab I took on raising my granddaughter Amelia. It is just the two of us, since my husband passed away.
Doesn't trust online doctors.
Creates account for the child instead of the adult.
Assumes she will be billed for it after services, like other medical procedures.
Struggles to get Amelia to answer the open-ended questions.
Expects doctor's office to call to schedule a time to review results.
Thinks "Teletherapy" means virtual and "Medical Management" means in person.
Expects provider's office to schedule follow-up appointments.
Calls pharmacy to ask if the prescription refill is submitted.
Knowledge of how diagnosis will help obtain a school accommodation.
Ability to use her tablet for the whole process.
Awareness of when a question is for Amelia and when it is for Rosemary.
Clear options for payment.
Ways to assure Amelia that her answers will be private.
Explanation on why they must fill it out together.
Ability to understand the diagnosis and methods to discuss it to Amelia.
Help deciding between Medical Management and Teletherapy.
Understanding of how much this is all going to cost!
Confirmation if Medicaid requires a pre-auth for medication?
Understanding of timing of prescription refills.
Content filters which allow Rosemary to view school related articles.
Use Rosemary and Amelia's names throughout for clarity.
Make paying with an HSA more obvious.
Provide examples of the types of details you want on open ended questions.
A link on the results to schedule a Care Nav appointment to "Discuss your options".
Videos explaining Medication Management and Teletherapy and sending results to your own doctor.
Reminders that she must schedule appointments, and a deep link to this functionality.
A clear "next step" in the portal.
A printable list explaining the cycle of treatment with exact things Rosemary will need to do (and why)
Profiles of some of our real physicians.
FAQs about how school accommodations work.
A single FAQ which is available from both web and portal.
Links to Medicaid.
Information about who will see these answers and your rights to share or not share assessment results.
An article on "how to show this information to your school".
Ability to share only the diagnosis with the school, not the whole report.
Cheat sheet on how to ask Medicaid what they do and don't pay for regarding ADHD treatment.
Articles on Medicaid prescription process.
Articles on the value of long term treatment.
Doesn't trust online doctors.
Knowledge of how diagnosis will help obtain a school accommodation.
Content filters which allow Rosemary to view school related articles.
Profiles of some of our real physicians.
FAQs about how school accommodations work.
Creates account for the child instead of the adult.
Ability to use her tablet for the whole process.
Awareness of when a question is for Amelia and when it is for Rosemary.
Use Rosemary and Amelia's names throughout for clarity.
A single FAQ which is available from both web and portal.
Assumes she will be billed for it after services, like other medical procedures.
Clear options for payment.
Make paying with an HSA more obvious.
Links to Medicaid.
Struggles to get Amelia to answer the open-ended questions.
Ways to assure Amelia that her answers will be private.
Explanation on why they must fill it out together.
Provide examples of the types of details you want on open ended questions.
Information about who will see these answers and your rights to share or not share assessment results.
Expects doctor's office to call to schedule a time to review results.
Ability to understand the diagnosis and methods to discuss it to Amelia.
A link on the results to schedule a Care Nav appointment to "Discuss your options".
An article on "how to show this information to your school".
Ability to share only the diagnosis with the school, not the whole report.
Thinks "Teletherapy" means virtual and "Medical Management" means in person.
Help deciding between Medical Management and Teletherapy.
Understanding of how much this is all going to cost!
Videos explaining Medication Management and Teletherapy and sending results to your own doctor.
Cheat sheet on how to ask Medicaid what they do and don't pay for regarding ADHD treatment.
Expects provider's office to schedule follow-up appointments.
Confirmation if Medicaid requires a pre-auth for medication?
Reminders that she must schedule appointments, and a deep link to this functionality.
A clear "next step" in the portal.
Articles on Medicaid prescription process.
Calls pharmacy to ask if the prescription refill is submitted.
Understanding of timing of prescription refills.
A printable list explaining the cycle of treatment with exact things Rosemary will need to do (and why)
Articles on the value of long term treatment.